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Reporting to the Marketing Manager, this position is the face of Tanger Outlets Cookstown and is responsible for providing a compelling shopping experience for our customers. The Customer Service Representative is service driven and sales motivated; and works well in a dynamic, fast-paced, and evolving environment.


  • Build relationships with customers and retailers as a Tanger Ambassador
  • Management and sale of TangerClub Memberships and gift cards
  • Open and close Shopper Services
  • Respond to customer and retailer inquiries
  • Management of lost and found
  • Management of wheelchair and stroller loans
  • Work cohesively with our CSR and management teams to position Tanger Outlets as a primary shopping destination.
  • Assist with event logistics
  • Other projects and duties as required


  • Previous experience in a sales and customer service environment
  • Ability to work flexible hours including evenings, weekends, and some holidays
  • Proficient in Microsoft Word, Outlook, and Excel
  • Previous experience operating a cash register computer system

Please send your resume to srennie@riocan.com and indicate in the subject line the position you are applying for.

We want to thank all applicants for considering this position. We will only contact applicants who qualify for the position.

Riocan is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. We ask that applicants make their needs known in advance.